1. Shipping Coverage
- We currently ship orders within India only.
- Delivery is available to locations serviceable by our logistics partners.
2. Order Processing Time
- Ready-stock jewellery is typically processed within 2-3 business days after order confirmation.
- Customized or made-to-order jewellery may require additional processing time, which will be communicated at the time of order.
- Orders are processed only after successful payment confirmation.
3. Shipping Method
- All jewellery is shipped through trusted and insured courier partners.
- Orders are securely packed to ensure protection during transit.
4. Delivery Timeline
- Estimated delivery timelines vary based on location and courier availability.
- Delivery dates provided are estimates and may change due to weather conditions, courier delays, regulatory checks, or other unforeseen circumstances.
5. Shipping Charges
- Shipping charges, if applicable, will be clearly communicated at the time of checkout or order confirmation.
- Any additional charges due to incorrect address details will be borne by the customer.
6. Order Tracking
- Tracking details will be shared once the order is dispatched, where available.
- Customers are advised to track shipments and be available to receive the delivery.
7. Delivery Conditions
- Jewellery will be delivered to the address provided at the time of order.
- A valid government-issued ID may be required at the time of delivery.
- Risk of loss passes to the customer upon successful delivery.
8. Delays & Force Majeure
- We are not responsible for delays caused by courier partners, natural calamities, government restrictions, or events beyond our control.
9. Damaged or Missing Packages
- Any visible damage or missing items must be reported to us within 24 hours of delivery.
- Claims raised after this period may not be accepted.
