1. Order Cancellation by Customer

• Orders may be canceled only before order confirmation or production begins, subject to approval.
• Customized, engraved, made-to-order, or size-altered jewellery cannot be canceled once the order is confirmed.
• To request a cancellation, customers must contact us immediately through our official phone number, email, or verified social media channels.

2. Order Cancellation by Shivani Jewellers

We reserve the right to cancel an order in the following situations:

• Pricing or product listing errors
• Stock unavailability or sourcing issues
• Payment failure or verification issues
• Suspected fraudulent activity
• Events beyond our control (force majeure)

In such cases, any amount paid will be fully refunded.

3. Refund for Canceled Orders

• If a cancellation is approved, the refund will be processed using the original payment method.
• Refund processing may take 7–10 working days, depending on your bank or payment provider.
• Transaction or gateway charges, if applicable, may be deducted where permitted by law.

4. Partial Payments & Advances

• Any advance or booking amount paid for custom or special orders is non-refundable.
• For non-custom orders, advances may be refunded if cancellation is approved before order confirmation.

5. No Cancellation After Dispatch

• Orders cannot be canceled once shipped or dispatched.
• In such cases, customers are requested to refer to our Return & Refund Policy, if applicable.

6. Contact for Cancellation Requests

All cancellation requests must be made through our official channels:

Shivani Jewellers

7. Policy Updates

• This Cancellation Policy may be updated at any time without prior notice.
• The latest version will always be available on our website or official platforms.